One Customer Profile Across Every Channel — With Mood Detection

Zivvo keeps one profile for each customer across every channel, and remembers your past conversations with them. It reads the tone of a message and flags you when someone seems upset or urgent — with the full history, so you have the context before you reply.

Set it up as a Zivvo agent — an AI worker built from your own business info, no code. Free plan: 2 agents, 50 messages a month, email + web chat. No card.

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One profile, stitched across every channel

The same person on Instagram, WhatsApp or email — recognised and remembered.

WhatsAppInstagramFacebook MessengerEmailWeb chat

What Zivvo handles

  • DM today, email next week → recognised as the same person, one profile
  • Every past conversation → remembered, across every channel
  • Anger, urgency, confusion → read from the tone
  • Someone sounds upset or urgent → flagged to you, with the full history
  • A new enquiry → captured and qualified, never lost
  • Your leads → a simple pipeline you can act on

Common questions

Does it merge a customer across channels?
Yes — one unified profile per customer, whether they reach you on WhatsApp, Instagram, or email.
How does it know someone is upset?
It reads emotional signals — anger, urgency, confusion, gratitude — and flags at-risk conversations to you.
What happens when it flags a message?
You get the message with the full history and the detected mood, so you can step in with context.
Does it capture leads?
Yes — it captures and qualifies new enquiries so a hot lead never slips through the cracks.

Try Zivvo free

2 agents, 50 messages, email + web chat — no credit card required. Live in about 10 minutes, no code.

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