One hire that does the work of your whole front office — answering, booking, posting and following up, 24/7, in your brand voice. And it never makes anything up: when it’s unsure, it asks you, not your customer.
Do you take walk-ins on Sundays?
One hire, every job
It doesn’t just chat — it runs the customer-facing busywork you never get to.
Replies to every DM, comment, email and web chat across 8+ channels, 24/7, in your brand voice. Verified against your own business info — when it can’t back an answer up, it asks you instead of your customer.
Customers book, reschedule and confirm themselves — straight from the conversation. Live availability, automatic reminders, no back-and-forth.
It reads your menus, guides and updates — then writes posts made for each app, checked for how far each post will reach before you publish. It replies to the comments too.
One profile per customer across every channel. It reads the mood, flags the upset and urgent ones, and turns every conversation into insight: top questions, response health, what’s driving sales.
Coming soon: online ordering · memberships · AI ad campaigns
What makes Zivvo different
An AI that knows your business, replies in your voice, and asks you for help when it’s unsure — instead of guessing.
Flags it for you with full context when it’s unsure — it asks you instead of guessing
When you resolve a flagged message, your answer is saved so your employee never asks the same question twice
Upload files, paste text, import your website, connect Google Business, use voice, or fill guided forms — your employee learns it all
How it works
Teach it once, it works forever. No code — your employee is on the clock in about 10 minutes.
Built for businesses like yours
Example messages on the channels your customers use. Instagram DMs, WhatsApp, Facebook Messenger, web chat, email — answered in your brand voice, usually within a minute.
Replies to "are you open?", delivery, and menu questions across IG DMs, FB Messenger, WhatsApp, and your website.
Answers appointment availability, insurance, and after-hours emergencies across email, WhatsApp, and web chat.
Handles order status, returns, sizing, and when deliveries will arrive, in your store voice — across Instagram, Email, and Web Chat.
Qualifies listing inquiries and tenant requests on WhatsApp, Email, and FB Messenger — books viewings, dispatches repairs.
Answers class schedules, membership pricing, and drop-in policies across Instagram DMs, WhatsApp, and email.
Replies to booking, pricing, and product questions on Instagram DMs, FB Messenger, and WhatsApp — even at 11pm.
Content Engine · Drafting assistant
Zivvo reads your menu, price list, FAQs — and writes posts for Instagram, Facebook, LinkedIn, and X. You preview, approve, schedule. Grounded in your real business, never generic.
“Our hand-pulled mozzarella is made fresh every morning using local milk. Perfect for our Margherita pizza. Available for takeaway.”
Fresh. Local. Made this morning. Our hand-pulled mozzarella is the heart of every Margherita. Taste the difference — takeaway available.
Quality starts with ingredients. Every morning, our team hand-pulls fresh mozzarella using locally-sourced milk — the foundation of our Margherita.
Hand-pulled mozzarella, made fresh every morning with local milk. That’s what makes our Margherita different. Takeaway available.
Ever wondered what makes our Margherita so good? It starts at 6am with hand-pulled mozzarella from local milk. Fresh every day!
Made with Zivvo · AI video
From a single product photo, Zivvo’s AI puts the piece on a model, animates the shot, adds on-brand captions, then layers on a voiceover and music — everyday or festive. These vertical reels are real, made for a jewellery brand.
AI reels are rolling out in betaChannels & capabilities
Your AI employee clocks in on every channel you connect — one brain, one inbox, one voice. Here’s what last night looked like while you slept:
Instagram DM — “Is the gold set still in stock?” Answered from your catalog.
Replied · 38sWhatsApp — Priya booked a cut & finish for Thursday 2pm. Reminder set.
Booked ✓Facebook comment — answered a delivery question under your latest post.
RepliedContent — drafted today’s post from your new menu, scheduled for 9:00.
ScheduledEmail — “Can you cater a 200-person event?” Not in its knowledge — it won’t guess.
Waiting for youWhat your AI employee handles on each channel
Honest: No outbound DMs to non-followers — Meta APIs do not allow it.
Honest: No cold outbound DMs — Meta APIs do not allow it.
Honest: No cold outbound DMs — LinkedIn APIs do not allow it.
Honest: Commenting on other people's tweets needs a paid X plan.
Connect your store and your employee learns every product — prices, stock, variants — and answers product questions itself.
Every reply is checked against your knowledge base. If Zivvo isn’t sure, it flags it for you with full context instead of answering.
See every conversation across every platform in one place. Reply, approve, or escalate without context-switching.
Posts, DMs, and engagement comments can be set to auto-send or held for your review. Switch per-channel, anytime.
Built for GDPR — your data is kept in Europe, you can download all of it or delete your account anytime, and your logins are scrambled so they can't be read (AES-256).
Need a channel you don’t see? Email [email protected] — we add channels based on real demand.
Security
From incoming messages to outgoing social posts — nothing gets through unchecked. Three layers guard your inbox. One guards your social media.
Most AI chatbots make things up when they don't know the answer. Ours doesn't. Try it yourself.
Scroll into view to watch verification run live
FAQ
Zivvo is the AI that answers your customers' messages — automatically, 24/7. When someone DMs, comments, or emails your business, Zivvo replies in your brand voice across Instagram DMs, Facebook Messenger, WhatsApp, web chat, email, and Instagram/Facebook/LinkedIn comments. Every reply is checked against your own business info, or flagged to you, so it doesn't guess. Built for businesses that already get customer messages and want to respond faster.
Local and online businesses with active inbound volume — restaurants, dental clinics, yoga studios, salons, real estate, e-commerce stores, fitness, beauty, training providers. If customers are already reaching out to you on Instagram, WhatsApp, email or your website, Zivvo amplifies your team. If you have no inbound traffic yet, Zivvo isn't for you yet.
Inbound: Instagram DMs, Facebook Messenger, WhatsApp Business, Instagram & Facebook comments, LinkedIn comments, Gmail or your own business email, web chat widget, Telegram. One inbox, every channel. Replies usually go out within a minute.
No — and we're honest about that. Zivvo is built for inbound: replying to people who already message you. On Meta we don't do automated outbound DMs or comment on other people's posts — Instagram and Facebook don't allow it. On LinkedIn we can comment on third-party posts you approve from Discover, but we don't send cold outbound DMs. Anyone promising mass outbound growth is misleading you. For X (Twitter), sending replies requires X's paid plan.
On LinkedIn, yes — you can comment on third-party posts you approve from Discover, though LinkedIn doesn't let tools search its posts, so the supply of posts to find is limited. On Instagram and Facebook, no — Instagram and Facebook block outside tools from commenting on other people's posts. On X (on its paid plan) and on Reddit/Bluesky (coming soon), the agent can reply to other people's posts.
Usually within a minute — 24/7, so customers don't wait until morning. If the agent isn't sure, it flags it for you with full context instead of guessing.
No. Everything is point-and-click — upload files, paste text, import your website, or speak your business info. Connect channels and set triggers with a few clicks. You can be live in about 10 minutes.
Six ways: upload files (PDF, Word docs, menus, price lists, FAQs), paste text, import your website, connect your Google Business Profile, speak your info aloud, or fill guided forms tailored to your industry. Even one page about your business is enough to start replying.
It flags it for you with the full conversation context — it never guesses or invents. You reply from your dashboard, and your answer is saved so it can use it next time.
Toxic comments are automatically detected and hidden before your agent even drafts a reply — profanity filter, repeat-offender tracking, and burst flood detection. You can review hidden comments anytime from your dashboard.
Yes. The Content Engine reads your business info and writes posts for Instagram, Facebook, LinkedIn, and X — drawn from your own real business info, never generic. You preview, approve, and schedule. This is content drafting, not engagement automation.
Yes. Every message and every post passes through 12 layers of protection — we block messages that try to trick the AI, stop private customer details from leaking, and screen replies and comments for unsafe content. Your login details are strongly encrypted (AES-256-GCM), and we're built for GDPR — your data is stored in the EU, you can export all of it, and you can delete your account anytime.
Yes. The free plan includes 2 agents, 50 messages (one-time), and email + web chat channels. Pro and Business plans include a 7-day free trial — try every channel and feature before committing.
Yes. Cancel from your dashboard — access continues until the end of your billing period. No hidden fees, no lock-in.
Live in about 10 minutes. Free to start.
Never makes anything up.