AI Receptionist for Dental & Wellness Clinics — 24/7 Inquiry Handling, Insurance Checks, Bookings

Patients ask "do you take Bupa?" at 11pm. They email asking the earliest implant consult slot. They WhatsApp about a chipped tooth on a Sunday. Zivvo answers from your fee guide, insurance partners, and clinic hours — and books the appointment or escalates the emergency.

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Customer message

"Do you take Bupa? Earliest opening?" — Web chat, 11pm

Zivvo replies (≤ 30 sec)

Confirms Bupa coverage on listed treatments, offers next-day 9:30am consult slot, sends booking link.

Every channel your dental clinics customers use

One inbox. One brand voice. Every reply under 30 seconds.

EmailWhatsApp BusinessWeb chatFacebook Messenger

What Zivvo handles

  • Appointment availability and booking
  • Insurance and payment-plan questions
  • Treatment fees and packages
  • After-hours emergency triage
  • Pre-treatment instructions
  • Recall and review reminders

Not just support — your whole front office

The same Zivvo that answers your dental clinics customers also posts your social, fills your calendar, and remembers everyone — 24/7.

Posts your clinic's social — and makes the reels

Zivvo writes posts made for Instagram, Facebook and LinkedIn plus your blog — on whitening offers, hygiene tips, new treatments or team intros — all drawn from your own clinic docs and reach-checked before they go live. It also replies to comments and posts when oral-health topics are trending in the news.

Example · Turns a photo of your new Invisalign setup into a vertical "smile transformation" reel with captions and voiceover (beta), and drafts a Facebook post on National Smile Month using your fee list.

Patients book and reschedule right in the chat

Patients book check-ups, hygiene visits or consultations straight from a DM, comment or your web chat — Zivvo shows live open slots, confirms in-chat, sends reminders and drops it onto your Google Calendar. They can reschedule the same way, no phone tag.

Example · A patient messages "need a hygienist before my holiday" on Instagram — Zivvo offers the next two open slots, books it, and confirms with an automatic reminder; a clinical question like "is my filling infected?" is escalated to your team.

Remembers each patient and flags the urgent ones

Zivvo keeps one profile per patient across every channel, reads their mood, and flags anyone anxious or in pain so your front desk sees them first. It captures new-patient enquiries and runs email follow-ups automatically.

Example · Recognises a returning patient asking about whitening fees, notes a worried tone in a "my tooth really hurts" DM and flags it urgent, then sends a recall email when a check-up is due and a review request after their visit.

Common questions

Is this HIPAA / GDPR compliant?
GDPR-compliant. Your login details are kept safely encrypted. Your data can be stored in the EU. Patient messages are escalated to you when they contain anything clinical. For US HIPAA Business Associate Agreement, contact us — we will scope a deployment that meets your covered-entity needs.
Will it diagnose anything?
No. Zivvo never offers clinical advice. It answers logistic and admin questions (hours, fees, insurance partners, appointment availability) and escalates anything medical to your team with full context.
How do I teach it our fees?
Upload your price list as PDF, or paste fees into a text doc. Zivvo answers from your real prices, never invents them. If a fee is missing from the document, it escalates rather than estimating.
Can it book appointments directly into our practice software?
Built-in connections for Dentally, iSmile, NHS Spine and similar are on the roadmap. Today, Zivvo qualifies the request, confirms availability against your hours, and either (a) sends the patient a booking link or (b) uses a simple connector to push the booking straight into your practice software, if it can accept bookings from other apps.
How does it handle dental emergencies after hours?
Triage flag for "chipped tooth", "lost crown", "abscess", "bleeding", "swelling" — the agent escalates immediately to your on-call number with the full message and patient contact details. You can configure which keywords trigger escalation per agent.
Does it work for veterinary, physiotherapy, or other wellness clinics?
Yes. The same pattern applies — upload your fee guide, insurance partners, and clinic hours, and Zivvo answers patient inquiries. We have customers across dental, vet, physio, chiropractic, osteopathy, and wellness clinics.
Will it answer in patients' first language?
Yes. The agent detects the language of the inbound email or DM and replies in the same language. Useful for community clinics serving multilingual neighbourhoods.
What does it cost a typical clinic?
Pro at £29/mo (£23/mo billed annually) fits most single-practitioner and small clinics — 1,500 credits, every channel. Free plan available for testing (50 credits, email and web chat).
How long does setup take?
Most clinics are live in 10 minutes: upload your fee guide, paste your hours, list insurance partners, connect your inbound email and a web chat widget. WhatsApp Business takes a bit longer because of Meta's verification process.
Can the agent send appointment reminders?
Reminder triggers are on the roadmap (timed outbound from your patient list). Today, Zivvo is inbound-only — it replies when the patient contacts you, and never sends cold outbound messages. This is by design to comply with GDPR and platform-API rules.

Try Zivvo free

2 agents, 50 credits, email + web chat — no credit card required.

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