- Reply to DMs, usually within a minute
- Reply to comments on your posts
- Auto-hide toxic comments before they spread
- Draft Instagram posts you approve and schedule
Honest: No outbound DMs to non-followers — Meta APIs do not allow it.
Now in public beta
Your customers message you all day.
Zivvo answers — automatically, 24/7.
On WhatsApp, Instagram, email — everywhere they reach you. Every reply is checked against your own business info. When it’s not sure, it asks you instead of guessing.
Replies in under a minuteVerified or flagged to you — never guessesLive in 10 minutes
Do you take walk-ins on Sundays?
Zivvo · agent
Tap a question:
8+Channels
0Code required
10+File types supported
24/7Autonomous
AnyLanguage
AES-256Encrypted
What it does for you
One agent. Many jobs.
Once it’s answering your customers, the same agent can do a whole lot more.
Answer every message
Replies to every customer across every channel they use — WhatsApp, Instagram, email, web chat and more — 24/7. When it’s not sure, it asks you instead of guessing.
- Every channel, one inbox
- Replies to your Google reviews
- Verified or flagged to you
Book appointments
Customers book and reschedule themselves, with reminders, added to your calendar.
- Live availability
- Auto reminders
- Self-reschedule
Post & engage
Turns your business info into on-brand posts and carousels, scheduled across your platforms — and replies to comments.
- 6 social platforms
- Reach-scored before you publish
- Replies to comments
Know every customer
One profile per customer across every channel — it remembers them, reads the mood, and flags you when someone is upset or urgent.
- Unified profiles
- Mood detection
- Flags you when urgent
Coming soon: online ordering · memberships · AI ad campaigns
It learns
It remembers
It reads the mood
It protects
It verifies
It improves
It speaks any language
It logs everything
What makes Zivvo different
Replies when it can. Flags you when it can’t.
An AI that knows your business, replies in your voice, and asks you for help when it’s unsure — instead of guessing.
Smart Escalation
Flags it for you with full context when it’s unsure — it asks you instead of guessing
Self-Learning AI
When you resolve a flagged message, your answer is saved so the agent can use it next time
6 Ways to Teach
Upload files, paste text, import your website, connect Google Business, use voice, or fill guided forms — your agent learns it all
Conversation MemoryRecalls past interactions so customers don’t repeat themselves
Sentiment AnalysisDetects customer mood and flags at-risk conversations
Every Channel, One InboxInstagram, Facebook, WhatsApp, LinkedIn, Email, Web Chat — unified
Zero Code RequiredNo-code builder with ready-made industry templates
Multi-LanguageAuto-detects and responds in any language
Live AnalyticsReal-time dashboard with customer health insights
Protects Your Brand12-layer security pipeline + two-layer content moderation
Your Data, Your RulesBuilt for GDPR, AES-256-GCM encryption, full data export
Faster repeat answersReuses proven answers so repeat questions are handled faster
How it works
Teach it once.
It replies forever.
No code. No training sessions.
Upload your menu, price list, or FAQs — or just speak your business info.
1Teach
Upload your menu, price list, FAQs, or website. Six ways to teach — files, text, website import, voice, Google Business Profile, or guided industry forms. Even one page is enough to start.
2Connect inbound channels
Connect Instagram DMs, Facebook Messenger, WhatsApp Business, LinkedIn comments, Gmail, and your website chat. One inbox, every place customers reach out.
3Go live
Flip the switch. Zivvo starts replying to DMs, comments, and emails — usually within a minute, in your brand voice. Anything it isn’t sure about, it flags for you with full context.
4Evolve
Every answer you give it makes Zivvo sharper. Track reply times, customer sentiment, and resolution rates in real time.
Built for businesses like yours
If your customers already
message you, Zivvo replies.
Example messages on the channels your customers use. Instagram DMs, WhatsApp, Facebook Messenger, web chat, email — answered in your brand voice, usually within a minute.
Restaurants & Cafés
Replies to "are you open?", delivery, and menu questions across IG DMs, FB Messenger, WhatsApp, and your website.
"Hi! Are you open tonight? Anything gluten-free?" — Instagram DM
Confirms hours, lists 4 GF dishes from your menu, offers to book a table.
Dental & Wellness Clinics
Answers appointment availability, insurance, and after-hours emergencies across email, WhatsApp, and web chat.
"Do you take Bupa? Earliest opening?" — Web chat, 11pm
Confirms Bupa coverage, offers next-day 9:30am slot, sends booking link.
E-commerce & DTC Brands
Handles order status, returns, sizing, and shipping ETAs in your store voice — across Instagram, Email, and Web Chat.
"Where’s my order? Ordered Thursday." — Instagram DM
Looks up order, sends tracking, ETA Friday, offers 15% off next purchase.
Real Estate & Property
Qualifies listing inquiries and tenant requests on WhatsApp, Email, and FB Messenger — books viewings, dispatches repairs.
"Is the 2-bed in Hove still available? When can I view?" — WhatsApp
Confirms availability, qualifies budget, books Saturday 11am viewing.
Yoga, Fitness & Studios
Answers class schedules, membership pricing, and drop-in policies across Instagram DMs, WhatsApp, and email.
"Drop-in for tonight’s 7pm vinyasa?" — Instagram DM
Confirms space, shares your drop-in details, includes studio address and parking.
Salons & Beauty
Replies to booking, pricing, and product questions on Instagram DMs, FB Messenger, and WhatsApp — even at 11pm.
"Balayage price for medium hair?" — Facebook Messenger
Quotes from your price list, suggests stylist, books Thursday 2pm.
Schools, Coaches & Training
Answers enrolment, schedule, and curriculum questions across email, web chat, and WhatsApp.
"When does the next intake for the Level 3 course start?" — Email
Confirms September 12 start, sends syllabus and prerequisites, and asks you to confirm enrolment.
Also works for
AutomotiveFinance & InsuranceBeauty & WellnessFitness & SportsEvents & EntertainmentTravel & HospitalityHome ServicesSaaS & Technology
Content Engine · Drafting assistant
Your business docs become
your social drafts.
Zivvo reads your menu, price list, FAQs — and drafts platform-native posts for Instagram, Facebook, LinkedIn, and X. You preview, approve, schedule. Grounded in your real business, never generic.
Your Documents
“Our hand-pulled mozzarella is made fresh every morning using local milk. Perfect for our Margherita pizza. Available for takeaway.”
Adapted for each platform
Instagram
Fresh. Local. Made this morning. Our hand-pulled mozzarella is the heart of every Margherita. Taste the difference — takeaway available.
9/10
LinkedIn
Quality starts with ingredients. Every morning, our team hand-pulls fresh mozzarella using locally-sourced milk — the foundation of our Margherita.
9/10
X
Hand-pulled mozzarella, made fresh every morning with local milk. That’s what makes our Margherita different. Takeaway available.
8/10
Facebook
Ever wondered what makes our Margherita so good? It starts at 6am with hand-pulled mozzarella from local milk. Fresh every day!
8/10
Grounded in your dataEvery post grounded in your knowledge base — on-topic and in your voice, not generic
Platform-native voiceProfessional on LinkedIn, punchy on X, visual on Instagram — automatically
You stay in controlPreview every draft, edit per platform, schedule on your terms — nothing posts without your sign-off
Pre-publish reach checkEach draft is checked for formatting and content issues that can reduce reach — before you publish
Made with Zivvo · AI video
It writes the post.
It makes the reel too.
From a single product photo, Zivvo’s AI puts the piece on a model, animates the shot, adds on-brand captions, then layers on a voiceover and music — everyday or festive. These vertical reels are real, made for a jewellery brand.
AI reels are rolling out in betaEveryday
Festive
Channels & capabilities
One agent. Every channel.
Honest about what each API allows.
Zivvo replies to DMs, comments, and emails across the channels your customers already use — in your brand voice. We surface exactly what each platform supports, so you never expect features the API doesn’t allow.
- Reply to Messenger DMs
- Reply to comments on your Page posts
- Auto-hide toxic comments + profanity filter
- Draft Page posts you approve and schedule
Honest: No cold outbound DMs — Meta APIs do not allow it.
- Reply to comments on your company posts
- Comment on third-party posts you approve from Discover (limited by LinkedIn's public-search coverage)
- Draft LinkedIn posts you approve and schedule
- Thread continuation across multi-turn conversations
Honest: No cold outbound DMs — LinkedIn APIs do not allow it.
WhatsApp Business
- Reply to inbound customer messages 24/7
- Conversation memory across sessions
- Escalates anything it is not sure about
- Works with your Business number
Email (Gmail / SMTP)
- Reply to inbound emails in your brand voice
- Follow-up sequences (lead recovery, review requests, win-back)
- Festival greetings on dates you choose
- Branded or plain-text templates
Web chat widget
- One-line embed on any website
- Reply to visitors 24/7
- Hand-off to email or WhatsApp when needed
- Custom widget colour and welcome message
Telegram
- Reply to Telegram inbound messages
- Group + private chat support
- Custom bot setup in 2 clicks
X (Twitter)
- Reply to mentions and DMs
- Outbound comments on third-party tweets (with paid API)
- Smart truncation for the 280-char limit
- Draft tweets you approve
Honest: Outbound engagement requires a paid X API tier.
Verified or flagged
Every reply is checked against your knowledge base. If Zivvo isn’t sure, it flags it for you with full context instead of answering.
One inbox, every channel
See every conversation across every platform in one place. Reply, approve, or escalate without context-switching.
Approvals queue
Posts, DMs, and engagement comments can be set to auto-send or held for your review. Switch per-channel, anytime.
GDPR + encryption
Built for GDPR — EU data residency, full data export, and account deletion. Credentials encrypted at rest with AES-256-GCM.
Need a channel you don’t see? Email [email protected] — we add channels based on real demand.
Security
Every message and every post passes through
12 layers of protection
From incoming messages to outgoing social posts — nothing gets through unchecked. Three layers guard your inbox. One guards your social media.
1
Sender VerificationUnknown senders must verify with a one-time code before reaching your agent
Rate LimitsPer-sender and per-agent daily caps prevent spam and runaway costs
Domain Whitelist & BlocklistRestrict access to approved domains or block specific senders
2
Prompt Injection ProtectionPre-runtime scanner blocks malicious prompts before they reach your agent
Output Safety ScanningEvery response checked for PII leaks, fraud patterns, and harmful content
Content GuardTwo-layer moderation (keyword + AI) blocks harmful content before delivery
3
AES-256 EncryptionCredentials and API keys encrypted at rest with AES-256-GCM
Built for GDPRFull data export, account deletion with 14-day grace period, right to portability
Audit LoggingEvery security event logged — auth attempts, escalations, blocked content
Accuracy
AI That Only Says What It Knows
Most AI chatbots make things up when they don't know the answer. Ours doesn't. Try it yourself.
How every answer is verified
Understanding the question
Searching knowledge base
Finding relevant sources
Cross-checking claims
Verified response ready
Scroll into view to watch verification run live
See it live — ask something tricky
Mario's Italian KitchenAI assistant · online
Knowledge Basemario-italian-kitchen.pdf
Menu
- Margherita Pizza£12.99 · tomato, mozzarella, basil
- Pepperoni Pizza£14.99 · tomato, mozzarella, pepperoni
- Caesar Salad£8.99 · romaine, parmesan, croutons, caesar dressing
- Tiramisu£6.99 · mascarpone, espresso, ladyfingers
Opening Hours
- Monday – Friday11am – 10pm
- Saturday12pm – 11pm
- Sunday12pm – 9pm
Policies
- Group reservationsRecommended for parties of 6 or more
- Service charge15% added for parties of 8 or more
- DeliveryFree within 3 miles for orders over £25
- DietaryGluten-free bases available on request
Every claim verifiedAgainst your uploaded documents, every time
Sources always citedYou can trace every answer back to the source
Honest when unsureRefuses to guess — directs to a human instead
FAQ
Frequently asked questions
Zivvo is the AI that answers your customers' messages — automatically, 24/7. When someone DMs, comments, or emails your business, Zivvo replies in your brand voice across Instagram DMs, Facebook Messenger, WhatsApp, web chat, email, and Instagram/Facebook/LinkedIn comments. Every reply is checked against your own business info, or flagged to you, so it doesn't guess. Built for businesses that already get customer messages and want to respond faster.
Local and online businesses with active inbound volume — restaurants, dental clinics, yoga studios, salons, real estate, e-commerce stores, fitness, beauty, training providers. If customers are already reaching out to you on Instagram, WhatsApp, email or your website, Zivvo amplifies your team. If you have no inbound traffic yet, Zivvo isn't for you yet.
Inbound: Instagram DMs, Facebook Messenger, WhatsApp Business, Instagram & Facebook comments, LinkedIn comments, Gmail / SMTP email, web chat widget, Telegram. One inbox, every channel. Replies usually go out within a minute.
No — and we're honest about that. Zivvo is built for inbound: replying to people who already message you. On Meta we don't do automated outbound DMs or comment on other people's posts — those APIs don't allow it. On LinkedIn we can comment on third-party posts you approve from Discover, but we don't send cold outbound DMs. Anyone promising mass outbound growth is misleading you. For X (Twitter), outbound replies need a paid API tier.
On LinkedIn, yes — you can comment on third-party posts you approve from Discover, though LinkedIn has no public post-search API, so the supply of posts to find is limited. On Instagram and Facebook, no — Meta's APIs block third-party tools from commenting on other people's posts. On X (with a paid API) and on Reddit/Bluesky (coming soon), outbound replies are supported.
Usually within a minute — 24/7, so customers don't wait until morning. If the agent isn't sure, it flags it for you with full context instead of guessing.
No. Everything is point-and-click — upload files, paste text, import your website, or speak your business info. Connect channels and set triggers with a few clicks. You can be live in about 10 minutes.
Six ways: upload files (PDF, DOCX, menus, price lists, FAQs), paste text, import your website, connect your Google Business Profile, dictate by voice, or fill guided forms tailored to your industry. Even one page about your business is enough to start replying.
It flags it for you with the full conversation context — it never guesses or invents. You reply from your dashboard, and your answer is saved so it can use it next time.
Toxic comments are automatically detected and hidden before your agent even drafts a reply — profanity filter, repeat-offender tracking, and burst flood detection. You can review hidden comments anytime from your dashboard.
Yes. The Content Engine reads your knowledge base and drafts platform-native posts for Instagram, Facebook, LinkedIn, and X — grounded in your real business data, never generic. You preview, approve, and schedule. This is content drafting, not engagement automation.
Yes. Every message and every post passes through 12 layers of protection — prompt-injection scanning, PII-leak detection, content moderation, and comment moderation. Credentials are encrypted with AES-256-GCM, and we're built for GDPR — EU data residency, full data export, and account deletion.
Yes. The free plan includes 2 agents, 50 messages (one-time), and email + web chat channels. Pro and Business plans include a 7-day free trial — try every channel and feature before committing.
Yes. Cancel from your dashboard — access continues until the end of your billing period. No hidden fees, no lock-in.
Answer every message,
day and night.
Start free today.
Connect your first inbound channel in under 10 minutes.