Zivvo vs Crisp

Crisp is a multi-channel live-chat inbox with growing AI features. Zivvo is an AI-first agent based on your business info. They overlap on channels but solve different jobs.

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Feature
Zivvo
Crisp
Core job
AI replies autonomously, based on your business info
Multi-channel inbox for human + AI replies
Entry price
Free (50 msg); £29/mo Pro (1,500 msg)
Free (limited); from $25/mo Pro per workspace
Stays on your info
Every reply accuracy-checked against your business info
MagicReply AI uses help articles; not accuracy-checked
Channels
Instagram, Messenger, WhatsApp, email, web chat, Telegram, LinkedIn
Web chat, email, Messenger, WhatsApp, Instagram, Twitter DM, SMS, Telegram
Live agent inbox
Conversations + escalation queue (no polished agent UI)
Mature: shortcuts, canned replies, presence, screen-sharing
CRM features
Lightweight customer profiles + conversation memory
Mature: tags, segments, properties, contact timeline
Setup time
~10 min: upload your business info, connect a channel
~30-60 min: workspace, agents, channels, MagicReply training
Best for
AI-first inbound where humans handle escalations only
Human-led support with AI assist on top

Pick Crisp if…

  • You have a human support team that wants a polished multi-channel inbox
  • Your customers expect human chat first, AI assist second
  • You need CRM features (segments, tags, contact timeline) integrated with chat
  • You want a mature live-chat-agent experience (shortcuts, canned responses, presence)

Pick Zivvo if…

  • You want AI to handle most inbound autonomously, with humans only on escalations
  • You need AI as a hard guarantee (checked against your info, or handed to a human)
  • You are a small team (1-3 people) without a dedicated support function
  • You want a Content Engine that drafts social posts too (Crisp does not have this)

Common questions

How does Crisp's MagicReply compare to Zivvo's AI?

MagicReply is a strong help-article-driven AI assist. The architectural difference: Zivvo runs an accuracy check on every reply, so failures are "I do not know, escalating" rather than "a best guess". Both are quality products with different default failure modes.

Does Crisp have more channels than Zivvo?

Crisp covers SMS and Twitter DM natively — Zivvo does not yet (Twitter DM requires paid API which we support but charge accordingly). For SMS-heavy businesses, Crisp has the edge.

Is Crisp's live-chat inbox better than Zivvo's?

Yes — Crisp has been built around a polished live-chat agent experience since 2015. Zivvo's focus is automation; the human-facing dashboard is simpler. If your team chats with customers live often, Crisp's inbox is the better tool.

How does pricing compare?

Crisp Pro starts at $25/mo per workspace; some features (advanced AI, more channels) require higher tiers. Zivvo Pro is £29/mo flat for the whole business with all channels and AI included. For small teams, costs land similar; for AI-first usage, Zivvo includes more in the base tier.

Can I migrate from Crisp to Zivvo?

Export your Crisp help articles, upload to Zivvo as a business info. Conversation history stays in Crisp (we do not pull). Channel reconnection takes a few minutes per channel. Most migrations take a day; many teams run both during overlap to compare reply quality.

Does Crisp have a Content Engine for social posts?

No — Crisp is conversation-only. Zivvo includes a Content Engine that drafts posts made for Instagram, Facebook, LinkedIn, X based on your business info. If you want one tool for both inbound replies and outbound content, Zivvo covers both.

GDPR and data residency?

Crisp is EU-based (France), GDPR-compliant. Zivvo is also EU-hosted (Hetzner Germany), GDPR-compliant, bank-grade encryption. Both fine for EU SMBs.

Can I use both?

Yes — some teams use Crisp for human-led customer chat and Zivvo for AI-handled Instagram / WhatsApp where human-live presence is impractical. Watch for duplicate replies on overlapping channels.

How does it handle multilingual customers?

Crisp has multilingual chat with auto-translation. Zivvo auto-detects and replies in 15+ languages natively (no translation layer). Both work for international audiences.

What about reliability?

Both are reliable and have stayed up and running for years. Crisp has been around longer (2015) and serves bigger enterprises; Zivvo is newer but focused on the AI-first inbound use case. Check the uptime and support guarantees on whichever plan you pick.

Try Zivvo free — see if it fits your business

Free plan: 2 agents, 50 credits per month. No credit card. 10-minute setup.

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