Zivvo vs Crisp

Crisp is a multi-channel live-chat inbox with growing AI features. Zivvo is an AI-first agent grounded in your knowledge base. They overlap on channels but solve different jobs.

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Feature
Zivvo
Crisp
Core job
AI replies autonomously, grounded in your KB
Multi-channel inbox for human + AI replies
Entry price
Free (50 msg); £29/mo Pro (1,500 msg)
Free (limited); from $25/mo Pro per workspace
AI grounding
Every reply faithfulness-checked against KB
MagicReply AI uses help articles; not faithfulness-checked
Channels
Instagram, Messenger, WhatsApp, email, web chat, Telegram, LinkedIn
Web chat, email, Messenger, WhatsApp, Instagram, Twitter DM, SMS, Telegram
Live agent inbox
Conversations + escalation queue (no polished agent UI)
Mature: shortcuts, canned replies, presence, screen-sharing
CRM features
Lightweight customer profiles + conversation memory
Mature: tags, segments, properties, contact timeline
Setup time
~10 min: upload KB, connect a channel
~30-60 min: workspace, agents, channels, MagicReply training
Best for
AI-first inbound where humans handle escalations only
Human-led support with AI assist on top

Pick Crisp if…

  • You have a human support team that wants a polished multi-channel inbox
  • Your customers expect human chat first, AI assist second
  • You need CRM features (segments, tags, contact timeline) integrated with chat
  • You want a mature live-chat-agent experience (shortcuts, canned responses, presence)

Pick Zivvo if…

  • You want AI to handle most inbound autonomously, with humans only on escalations
  • You need grounded AI as a hard guarantee (verified-or-escalated)
  • You are a small team (1-3 people) without a dedicated support function
  • You want a Content Engine that drafts social posts too (Crisp does not have this)

Common questions

How does Crisp's MagicReply compare to Zivvo's AI?

MagicReply is a strong help-article-driven AI assist. The architectural difference: Zivvo runs faithfulness NLI on every reply, so failures are "I do not know, escalating" rather than "best-effort generation". Both are quality products with different default failure modes.

Does Crisp have more channels than Zivvo?

Crisp covers SMS and Twitter DM natively — Zivvo does not yet (Twitter DM requires paid API which we support but charge accordingly). For SMS-heavy businesses, Crisp has the edge.

Is Crisp's live-chat inbox better than Zivvo's?

Yes — Crisp has been built around a polished live-chat agent experience since 2015. Zivvo's focus is automation; the human-facing dashboard is simpler. If your team chats with customers live often, Crisp's inbox is the better tool.

How does pricing compare?

Crisp Pro starts at $25/mo per workspace; some features (advanced AI, more channels) require higher tiers. Zivvo Pro is £29/mo flat for the whole business with all channels and AI included. For small teams, costs land similar; for AI-first usage, Zivvo includes more in the base tier.

Can I migrate from Crisp to Zivvo?

Export your Crisp help articles, upload to Zivvo as a knowledge base. Conversation history stays in Crisp (we do not pull). Channel reconnection takes a few minutes per channel. Most migrations take a day; many teams run both during overlap to compare reply quality.

Does Crisp have a Content Engine for social posts?

No — Crisp is conversation-only. Zivvo includes a Content Engine that drafts platform-native posts for Instagram, Facebook, LinkedIn, X grounded in your KB. If you want one tool for both inbound replies and outbound content, Zivvo covers both.

GDPR and data residency?

Crisp is EU-based (France), GDPR-compliant. Zivvo is also EU-hosted (Hetzner Germany), GDPR-compliant, AES-256-GCM credential encryption. Both fine for EU SMBs.

Can I use both?

Yes — some teams use Crisp for human-led customer chat and Zivvo for AI-handled Instagram / WhatsApp where human-live presence is impractical. Watch for duplicate replies on overlapping channels.

How does it handle multilingual customers?

Crisp has multilingual chat with auto-translation. Zivvo auto-detects and replies in 15+ languages natively (no translation layer). Both work for international audiences.

What about reliability?

Both are production-grade with multi-year uptime. Crisp has been around longer (2015) and serves bigger enterprises; Zivvo is newer but focused on the AI-first inbound use case. Verify SLAs on whichever tier you pick.

Try Zivvo free — see if it fits your business

Free plan: 2 agents, 50 messages per month. No credit card. 10-minute setup.

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