Will it quote the right price?
Upload your price list (by property size, service type, add-ons) and Zivvo quotes from it. For non-standard jobs (very large house, extreme condition, commercial premises), it asks the right qualifying questions and either quotes from your matrix or escalates for a site visit.
Can it book the job directly?
It confirms availability against your schedule and either sends your booking link (with quote pre-applied) or uses a custom HTTP tool to create the booking in your job-management system (Jobber, ServiceM8, CleanGuru, etc.).
Does it integrate with Jobber, ServiceM8, or similar?
Direct integrations are on the roadmap. Today, custom HTTP tools connect any of these in a few clicks — push qualified jobs straight into your scheduling system in real time.
What about insurance and DBS questions?
Upload your insurance certificate and DBS / right-to-work policy and Zivvo answers from them — "yes, we carry £5m public liability" or "all team DBS-checked" with the right context. Never invents coverage.
How does it handle recurring-contract enquiries?
Recurring jobs (weekly domestic clean, fortnightly office clean) are usually a different price tier and contract — the agent asks the qualifying questions (frequency, hours, scope) and quotes from your recurring-service price grid, with a clear next-step to a site survey if needed.
Does it work for window cleaning, end-of-tenancy, and commercial cleaning?
Yes — same pattern works for residential, commercial, window-only, end-of-tenancy, carpet cleaning, oven cleaning, builders cleans, Airbnb turnaround, and after-event cleans. Just upload what you offer.
How does it handle complaints or rescheduling?
Reschedule requests within your policy (e.g. 48 hours notice) it handles autonomously — confirms the new slot and updates your schedule. Complaints, refund requests, and last-minute cancellations escalate to you with the full context.
Will it reply in our clients' languages?
Yes — auto-detects and replies in 15+ languages. Useful for cleaning companies serving multilingual neighbourhoods, expat communities, or international corporate clients.
How long does setup take?
About 15 minutes: paste your price grid (by property size + service type), list your add-on prices, paste your availability rules, write a one-line scope description, connect WhatsApp and your website chat.
What does it cost?
Pro at £29/mo (£23/mo billed annually) suits most independent cleaning companies — 1,500 messages, every channel. Free plan available for testing. Larger commercial-focused operators usually pick Business at £69/mo.