Customers DM "where's my order?" at midnight. They email asking about return policy on a sale item. They Messenger asking if the linen shirt runs small. Zivvo replies from your shipping ETAs, return rules, and size guide — and looks up real orders.
"Where's my order? Ordered Thursday." — Instagram DM
Looks up order, confirms it dispatched Friday, ETA Tuesday, sends tracking link, offers 15% off next purchase.
One inbox. One brand voice. Every reply under 30 seconds.
The same Zivvo that answers your ecommerce customers also posts your social, fills your calendar, and remembers everyone — 24/7.
It writes posts made for Instagram, Facebook, X and your blog straight from your product docs — new arrivals, restocks, how-to-wear and care guides — and checks likely reach before anything goes live. You approve, or let it auto-post.
Example · Turns a product photo of your new hoodie into a vertical try-on reel with captions and voiceover (beta), then writes the matching 'back in stock' Instagram caption from your product description.
With your Shopify or Wix catalog synced, it answers 'is this in my size?', 'where's my order?' and 'how do I return this?' itself — live stock, prices, shipping ETAs and order status — and only escalates to you when it genuinely can't resolve something.
Example · A shopper asks 'did my order ship and when will it arrive?' — the agent pulls the live order status, gives the tracking and ETA, then walks them through starting a return on a different item, all in the same DM.
It keeps one profile per shopper across every channel, reads their mood, and flags the upset or urgent ones so a chargeback threat never sits unseen. It captures new leads and sends follow-up emails on its own.
Example · Spots an angry 'this is my third message about a damaged item' DM, flags it as urgent for you, and later emails a lapsed customer a win-back nudge plus a review request to recent happy buyers.