Will it know our membership tiers and contract terms?
Yes. Upload your membership PDF (or paste the terms into a text doc) and Zivvo answers from your real prices, lock-in periods, freeze policy, and cancellation rules. Never invents terms.
Can it handle our class schedule?
Upload your weekly schedule or sync it via custom HTTP tool to your booking system. Zivvo confirms which classes are on, available spaces, and sends the booking link with the right context.
Does it integrate with Mindbody, ClubReady, Glofox, or PushPress?
Direct integrations are on the roadmap. Today, you can wire any of these to Zivvo via custom HTTP tools in a few clicks — class lookups, member checks, booking creation, all in real time.
How does it handle the "is this beginner-friendly?" question?
If your class descriptions include difficulty levels (beginner / intermediate / advanced / RX / scaled), Zivvo recommends the right class for the asker. For ambiguous cases it suggests a trial session or escalates to a coach.
Can it sell memberships?
It can send your membership sign-up link with the right pricing context, and route the lead into your CRM via custom HTTP tool. For direct payment-on-DM, wire a custom tool to Stripe / GoCardless / your payment gateway.
Will it answer in our members' languages?
Yes — auto-detects the language of the inbound DM and replies in it. Tested across English, Spanish, French, Italian, Polish, Romanian, Arabic, Hindi and more. Useful for gyms in international cities and tourist areas.
How does it handle complaints or injury concerns?
Anything involving injury, dispute, or refund request escalates to a human immediately — Zivvo never makes a clinical call or a refund commitment without your approval.
Does it work for boutique studios as well as big-box gyms?
Yes — same pattern works for boutique studios (single-discipline CrossFit, F45, Barry's-style), personal training studios, and full-service gyms. Just upload what you offer and the agent replies from it.
How long does setup take?
Most gyms are live in 10 minutes: upload membership prices, class schedule, trial-session info, paste your hours, connect Instagram and WhatsApp. Add web chat to your sign-up page for a 5-minute lift.
What does it cost?
Pro at £29/mo (£23/mo billed annually) suits most independent gyms — 1,500 messages, every channel. Free plan available for testing (50 messages, email + web chat). Larger chains usually pick Business at £69/mo.