Will it know our real availability and rates?
For static rate information, yes — upload your rate card or paste it as text. For real-time availability across dates, wire a custom HTTP tool to your PMS or booking engine in a few clicks. The agent will confirm against real availability before quoting.
Does it integrate with our channel manager or PMS?
Direct integrations for Mews, Cloudbeds, Little Hotelier, SiteMinder are on the roadmap. Today, custom HTTP tools cover any system with a REST API. We have hotels running Zivvo on top of all the major platforms.
What about Booking.com and Expedia inbound?
Booking.com and Expedia handle their own messaging within their apps — guests booked there typically message via those platforms. Zivvo handles guests reaching out via your direct channels (Instagram, WhatsApp, your website, your email). Many hotels report direct-booking inquiries growing as Zivvo handles them faster.
Can it answer concierge-style questions?
Yes — upload your local recommendations (restaurants, sights, transport tips), and Zivvo answers from your real curated list. It does not invent restaurants or make up things to do.
Will it reply in guests' languages?
Yes — auto-detects and replies in 15+ languages including English, French, German, Italian, Spanish, Portuguese, Dutch, Russian, Arabic, Hindi, Mandarin, Japanese. Essential for international guests.
How does it handle special requests like early check-in or accessibility?
For requests within your published policy (early check-in possible from 11am subject to availability), it answers honestly. For special requests outside policy, it escalates to your team with the guest context.
Can it take bookings directly?
It sends your booking link with the right context (dates, room type, special requests pre-filled if your system supports URL parameters). For direct booking creation, wire a custom HTTP tool to your booking engine.
Does it work for small B&Bs, holiday lets, and serviced apartments?
Yes — same pattern works for single-property B&Bs, vacation rentals, serviced apartment buildings, glamping sites, and small boutique hotels. Free plan is enough to try it on a single property.
How does it handle complaints?
Genuine guest complaints escalate to you immediately with full context — Zivvo never invents goodwill or offers compensation without your approval. The aim is to acknowledge fast and route to a human who can act.
What does it cost a typical small hotel?
Pro at £29/mo (£23/mo billed annually) suits most independent properties — 1,500 messages, every channel. Free plan available for testing. Multi-property groups usually pick Business at £69/mo or contact us for a portfolio plan.