AI Property Assistant — Reply to Viewing Requests, Tenant Inquiries, Listing Questions

Prospects WhatsApp asking if the 2-bed in Hove is still available. Tenants email about a broken boiler at 2am. Landlords DM asking for the latest rent statement. Zivvo replies, qualifies, and routes — 24/7.

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Customer message

"Is the 2-bed in Hove still available? When can I view?" — WhatsApp

Zivvo replies (≤ 30 sec)

Confirms availability, qualifies budget and move-in date, books Saturday 11am viewing, sends location and parking note.

Every channel your real estate customers use

One inbox. One brand voice. Every reply under 30 seconds.

WhatsApp BusinessEmailFacebook MessengerWeb chat

What Zivvo handles

  • Listing availability and viewing bookings
  • Tenant inquiry qualification
  • Repair and maintenance triage
  • Rent statement requests
  • Application form follow-ups
  • Open-house notifications

Not just support — your whole front office

The same Zivvo that answers your real estate customers also posts your social, fills your calendar, and remembers everyone — 24/7.

Posts your new listings — and reels the best ones

Zivvo writes posts made for Instagram, Facebook, LinkedIn and X plus your blog, pulling straight from your own listing details, area guides and price drops — so every "just listed" or "now let" goes out without you writing it. It checks expected reach before publishing and can post when local property news is trending.

Example · From a new 2-bed Hove listing's photos and details, it drafts a Facebook "Just listed — £325k" post and a LinkedIn market-update note, then turns the property photos into a vertical walk-through reel with captions and voiceover (beta) for you to approve.

Books viewings and tours right in the chat

When a prospect or tenant asks to see a place, Zivvo offers real open slots against your live availability, books the viewing in-chat, and adds it to your Google Calendar with reminders — and lets them reschedule the same way, so no viewing slips through at 2am.

Example · "Can I view the Hove 2-bed Saturday?" — the agent confirms it's available, offers 11am or 2pm, books the 11am viewing, drops it in your Google Calendar, and texts the address, parking note and a reminder the morning of.

Remembers every buyer, flags the urgent ones, follows up

Zivvo keeps one profile per contact across WhatsApp, email and Messenger — budget, must-haves, the listing they asked about — reads their mood, and flags upset or urgent messages so the right ones reach you first. It then runs email follow-ups so warm leads don't go cold.

Example · A buyer who enquired about the Hove 2-bed last week messages again — the agent already knows their £350k budget and parking requirement, picks up where they left off, and a few days after a viewing it auto-sends a "still interested?" follow-up and flags the tenant's "flooding" email as urgent.

Common questions

Does it qualify leads?
Yes — budget, move-in date, must-haves (bedrooms, parking, pet policy, leasehold/freehold). Bad-fit leads are politely declined; good-fit leads are routed to you with full qualification context.
Can it handle emergency repairs?
Triage flag for "no heating", "flooding", "no hot water", "lockout", "gas smell" — escalates immediately with full context and tenant contact details. You can configure which keywords trigger emergency escalation.
Does it connect to my customer records system (CRM)?
Simple connectors let you send qualified leads straight into your contacts or sales system. Built-in connections for Reapit, Alto, Jupix, Street.co.uk, and Acquaint are on the roadmap. Today, you can connect almost any other system in a few clicks.
Will it book viewings into our diary?
It confirms availability against your hours and either sends a Calendly-style link, uses a simple connector to create the slot directly in your booking system, or escalates to you for confirmation. Direct booking-system integrations are queued.
How does it handle off-market or sensitive listings?
Anything you do not put in the knowledge base, the agent does not know about. For off-market listings, keep them out of the KB and the agent will politely say "let me get a colleague to send you details" and escalate. You can also tag certain documents as "agent-only".
Can it answer tenant FAQ questions like "when is rent due"?
Yes — upload your tenancy agreement template or a tenant-FAQ doc and Zivvo answers from it. For tenant-specific questions ("how much do I owe?"), you can either escalate or connect Zivvo to your property management system.
What about landlord inquiries?
You can run a single agent that handles both prospect/tenant/landlord inquiries (Zivvo routes by message content), or separate agents per audience. Multiple agents are included on all plans.
Does it work for letting agents, sales agents, and property managers?
All three. The pattern (qualify, book viewing, escalate complex) applies to lettings, sales, holiday lets, and full property management. Customers in each segment use Zivvo today.
What about GDPR for tenant data?
Fully GDPR-compliant — login details are kept safely encrypted, your data can be stored in the EU, and you can export or delete it any time. Tenant messages are retained only as long as needed for the agent to learn, and you choose how long that is.
What does it cost a typical agency?
Pro at £29/mo (£23/mo billed annually) fits most independent letting and sales agencies — 1,500 credits, every channel. Multi-branch agencies usually pick Business at £69/mo.

Try Zivvo free

2 agents, 50 credits, email + web chat — no credit card required.

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