AI for Restaurants & Cafés — Reply to Every DM, WhatsApp & Booking in 30 Seconds

Customers DM your restaurant at 11pm asking about gluten-free options. They WhatsApp at 7am asking if you’re open. They Messenger you on a busy Friday night asking if there’s a 4-top free. Zivvo replies in under 30 seconds — from your menu, your hours, your booking policy — every time.

Start free See pricing
Customer message

"Hi! Are you open tonight? Anything gluten-free?" — Instagram DM, 22:47

Zivvo replies (≤ 30 sec)

Confirms tonight's hours, lists 4 gluten-free dishes from your menu (with prices and allergens), offers to book a 2-top at 19:30.

Every channel your restaurants customers use

One inbox. One brand voice. Every reply under 30 seconds.

Instagram DMFacebook MessengerWhatsApp BusinessEmailWeb chat

What Zivvo handles

  • Booking and table availability
  • Menu, allergens, and dietary questions
  • Opening hours and holiday closures
  • Delivery and takeaway times
  • Wine list and dish recommendations
  • Group bookings and private events

Not just support — your whole front office

The same Zivvo that answers your restaurants customers also posts your social, fills your calendar, and remembers everyone — 24/7.

Posts your daily specials — and makes the reel

Zivvo writes Instagram, Facebook, LinkedIn and X posts from your own menu, specials and story — never inventing a dish — and it can turn a plate photo into a vertical reel. Reach is checked before anything publishes, and it replies to the comments that follow.

Example · Snap today's lamb ragu special, and Zivvo drafts the caption from your menu, posts it Instagram-native, and spins the photo into a short "on the pass tonight" reel (beta) — then answers the "is it on tonight?" comments.

Books and reschedules the table right in the chat

Diners book and move their table inside the same DM, WhatsApp or web chat — Zivvo checks live availability, confirms the slot, drops it into your Google Calendar and sends the reminder. No phone tag, no double-bookings.

Example · A guest WhatsApps "any table for 4 on Friday at 8?" — Zivvo offers 7:45 or 8:30, confirms the 8:30 four-top, adds it to your calendar, and texts a reminder on the day.

Remembers your regulars and flags the upset ones

Every diner gets one profile across Instagram, WhatsApp and email, so Zivvo recalls the regular's usual table and dietary notes, reads the mood of a message, and pushes the angry or urgent ones to you fast. It also follows up to win back diners who've gone quiet and ask happy ones for a review.

Example · It spots an upset "we waited 40 minutes last night" DM, flags it to you immediately with the diner's history, then later emails a win-back offer to the regular who hasn't booked in two months.

Common questions

Will it answer based on our actual menu?
Yes. Upload your menu as PDF, paste it as text, or import from your website. Zivvo reads it, learns your ingredients and allergens, and answers from your real menu — never makes up dishes.
What if it doesn't know the answer?
It escalates to you with the full message thread. No guessing, no inventing. You reply once and it learns from your answer for next time.
Can it handle the dinner rush?
Yes — Zivvo replies in parallel across every channel. 30-second response times whether you have 5 messages or 50.
How long does setup take?
Most restaurants are live in 10 minutes. Upload your menu PDF, paste your opening hours, connect Instagram and WhatsApp Business, send a test DM to yourself. That is the entire onboarding.
What does it cost for a typical café or restaurant?
Free plan covers 50 credits and email + web chat (good for trying it). Pro is £29/mo (£23/mo billed annually) for 1,500 credits across every channel — fits most independent cafés and single-site restaurants. Business at £69/mo is for multi-site or high-volume venues.
Will it reply in our customers' language?
Yes — Zivvo detects the language of the incoming DM or email and replies in the same language. Useful for tourist-heavy areas, international booking platforms, and multilingual neighbourhoods. Tested in English, Spanish, French, Italian, Portuguese, Hindi, Arabic, Chinese, Bangla and more.
Does it connect to OpenTable, ResDiary, or our booking system?
Direct OpenTable / ResDiary / SevenRooms integrations are on the roadmap. Today, you can either (a) drop your booking link into Zivvo and it sends customers there with the right context, or (b) use a simple connector to push a booking request to almost any other system in a few clicks.
Can it handle dietary and allergen questions safely?
Zivvo only answers from your real menu data. If your menu lists "contains gluten" on the bread basket, Zivvo says so. If your menu does not state allergen information for a dish, Zivvo escalates the question rather than guessing — which is the legally safe behaviour for UK / EU allergen regulations.
Will customers know they're talking to an AI?
You decide. You can set Zivvo to identify itself as an AI assistant at the start of the conversation, or to reply purely in your restaurant's voice and escalate seamlessly when a human is needed. Most restaurants choose the in-voice option for DMs and identify-as-AI for web chat.
Is it GDPR-compliant for UK and EU customers?
Yes — your login details are kept safely encrypted, your data can be stored in the EU, and you can export or delete it any time from the dashboard. Customer messages are kept only as long as needed for the agent to learn, and you choose how long that is.

Try Zivvo free

2 agents, 50 credits, email + web chat — no credit card required.

Start free