Does Zivvo give legal advice?
No — absolutely not. Zivvo is configured to refuse any question that requires legal interpretation, advice, or judgement, and escalate it to a qualified solicitor. It handles logistics, scope ("do you do family law?"), fees, intake, and booking only.
Is it appropriate for a regulated profession?
Yes for intake, FAQ, and booking — the same activities a paralegal or receptionist already does. It does not perform reserved legal activities. You should still review your professional indemnity policy and SRA / Bar Standards Board obligations before deploying any AI in client-facing communications.
How does it handle confidentiality?
Credentials and message content are AES-256-GCM encrypted at rest. EU data residency available (servers in Germany). Configurable retention windows — you can set messages to delete after the consultation is booked. Do not paste case-specific or client-identifying data into the knowledge base; keep the KB to general firm information.
Can it qualify whether an enquiry is conflicted?
It can ask the enquirer for opposing party names and run a basic match against a list you provide via custom HTTP tool — but ANY potential conflict escalates to a human for the final call. Never let an AI clear a conflict.
What practice areas does it work for?
Any. The agent answers from your firm's description of services. Common use: family, conveyancing, employment, immigration, personal injury, commercial, criminal defence, wills and probate. The agent never speculates on legal merits — it just handles intake.
Does it work for sole practitioners as well as larger firms?
Yes. The free plan is enough for a sole practitioner to handle after-hours intake. Larger firms usually pick Pro (£29/mo) or Business (£69/mo) for multi-agent setups (one per practice area).
How does it integrate with practice management software?
Native integrations for Clio, Actionstep, LEAP, MyCase are on the roadmap. Today, custom HTTP tools connect any system with a REST API in a few clicks — push qualified leads into your CRM, create matter records, etc.
Will it reply in clients' first language?
Yes — auto-detects and replies in 15+ languages. Useful for immigration practices, international commercial work, and multilingual catchment areas.
How long does setup take?
Around 30 minutes: write a short description of your firm and services, list your practice areas, set fees structure (or "varies, please book a consultation"), set the escalation rule ("anything asking for legal advice → human"), connect web chat and email.
What does it cost?
Pro at £29/mo (£23/mo billed annually) for most sole practitioners and small firms. Business at £69/mo for multi-fee-earner firms wanting multiple agents (one per practice area). Free plan for testing.